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- HP Community
- Printers
- Printer Ink Cartridges & Print Quality
- Printer not working

Create an account on the HP Community to personalize your profile and ask a question
12-17-2023 08:08 AM
Hi @Mandemwm,
Welcome to the HP Support Community.
Thank you for posting your query. I will be glad to assist you.
I see that you are facing an issue with your printer with an error related to ink cartridges.
To understand the issue and help you, please share the details listed below:
- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).
- Are you enrolled in the HP insant ink service?
- When was the last time your printer was working fine?
- Were there any changes made to your printer recently?
- May I know from which device are you trying to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?
Note: Do not share any of your personal information such as serial, phone number, email ID, etc.
Take care and have a great day ahead!
Irwin6
HP Support
Irfan_06-Moderator
I am an HP Employee