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‎02-18-2023 04:05 PM

HP Recommended

My printer stop printing full color, I changed out the cartridges and now it only prints magenta

Category:
1 person had the same question
1 REPLY 1

‎02-26-2023 09:47 PM

HP Recommended

Hi @Zul63,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you.

 

If you cannot print color from a Windows computer, uninstall and reinstall the printer software. 

 

Remove the printer from the devices list.

 

For steps on removing the printer from the devices list, go to Uninstall HP printer software and drivers.

 

Go to HP Customer Support - Software and Driver Downloads, and then install the latest software for your printer.

 

Try to print. If these steps resolved the issue, you do not need to continue troubleshooting. 

 

Please use this link and follow the step to fix the issue. 

 

I hope this helps. 


Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

^ Alden4
HP Support

Raj_05
HP Support Community Moderator
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