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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎10-12-2020 02:23 PM

HP Recommended
Product: Deskjet 3054
Operating System: macOS 10.14 Mojave

Hi, my printer is printing blank pages. I changed the black ink cartridge, but that didn't solve the issue. Originally this didn't show up, but it now tells me that there's a problem with the tri-color cartridge. It had ink on the electrical strip, so I cleaned that, but it's still giving me the tri-color cartidge error. I should note that there's also ink inside the printer, on the surface that touches the tri-color cartridge, but I don't know how to clean that becuase it moves off to the side when I turn off the machine. I don't want to clean it with water when it's on. 

 

How do I solve this issue? 

Category:
1 person had the same question
2 REPLIES 2

‎10-14-2020 05:50 PM

HP Recommended

@sgiyer1, Welcome to HP Support Community!

 

If you have already performed the steps from the document Fixing Print Quality Problems for the HP Deskjet 3050A (J611) All-in-One Printer Series and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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‎10-24-2020 07:59 PM

HP Recommended

Hi,

I went through the items on this list. I also cleaned the piece that touches the color cartridge inside the printer and removed the color cartridge, since it was leaking. Now the driver software says "filter failed" when I try to print. I uninstalled and reinstalled the driver with the latest version, but that didn't help. What do I do? 

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