Printer only prints blank pages

[Izzy52]

I have been trying to print various documents from my Mac computer, in various formats, word, PDF etc. and all seem to be coming out blank. The printer seems to think that the pages have printed correctly. I have tried all the solutions e.g. turning everything on and off, connecting to the printer's wifi and using my home wifi and none seem to be working. I am signed up to HP instant ink and the printer says it has plenty...

Any solutions? I need to print for my university work!!

[Nal_NR]

Hi @Izzy52,

Welcome to HP Support Community!

This could be an issue with the installed drivers. Try the steps below-

Ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

Remove and add the printer

Click the Apple menu, and then select System Preferences.

Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.

Click the name of your printer, click the Minus sign, and then delete the printer.

Click the Plus sign, and then click Add Printer or Scanner.

Click the Use or Print Using box, and then select AirPrint

Click Add to add the printer to the list.

Try to print.

Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @Izzy52,

As we did not hear from you, I'll be closing this case for now. Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us.