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Message 1 of 2
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Flag Post

Printer only prints blank pages

HP Recommended
Deskjet 3054
macOS 10.14 Mojave

Hi, my printer is printing blank pages. I changed the black ink cartridge, but that didn't solve the issue. Originally this didn't show up, but it now tells me that there's a problem with the tri-color cartridge. It had ink on the electrical strip, so I cleaned that, but it's still giving me the tri-color cartidge error. I should note that there's also ink inside the printer, on the surface that touches the tri-color cartridge, but I don't know how to clean that becuase it moves off to the side when I turn off the machine. I don't want to clean it with water when it's on. 

 

How do I solve this issue? 

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@sgiyer1, Welcome to HP Support Community!

 

If you have already performed the steps from the document Fixing Print Quality Problems for the HP Deskjet 3050A (J611) All-in-One Printer Series and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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