• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Printing Blank Pages via USB OTG? Here’s How to Fix Your OfficeJet! Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎11-08-2024 09:03 PM

HP Recommended
Product: HP ENVY Photo 7858 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Hello, I have an HP Envy 7858 which is having issues printing, even with brand new cartridges. I have already gone through the Clean Cartridge and Align Cartridge steps multiple times. I have tried factory resets of the printer as well, and I've bought new cartridges for it and nothing works. 

 

The black ink just gives completely blank pages, the tri-color ink seems to do okay (but not great) with magenta and yellow, but absolutely no cyan.

Category:
2 REPLIES 2

‎11-08-2024 09:39 PM - edited ‎11-11-2024 08:56 PM

HP Recommended
@JoelWright14 wrote:

Hello, I have an HP Envy 7858 which is having issues printing, even with brand new cartridges. I have already gone through the Clean Cartridge and Align Cartridge steps multiple times. I have tried factory resets of the printer as well, and I've bought new cartridges for it and nothing works. 

 

The black ink just gives completely blank pages, the tri-color ink seems to do okay (but not great) with magenta and yellow, but absolutely no cyan.

Hello,
It sounds frustrating to deal with persistent printing issues despite trying multiple fixes. Here are a few steps you can try: medicarecard

  1. Check Cartridge Installation: Ensure the cartridges are properly installed and seated correctly.

  2. Run HP Print and Scan Doctor: This tool can diagnose and fix common printing problems.

  3. Update Firmware: Make sure your printer's firmware is up to date.

  4. Contact HP Support: If the issue persists, contact HP Support for further assistance.

    Best Regards,
    Sonia Lewis

Was this reply helpful? Yes No

‎11-11-2024 08:20 AM

HP Recommended

I have already done all of these. It is truly just a printer issue.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.