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HP Recommended
HP LaserJet Pro 200 color MFP M276nw
Microsoft Windows 10 (64-bit)

Recently the machine has "overprinted" the entire sheet a medium blue.  That is, the type is black BUT instead of the rest of the page being natural white, it's edge-to-edge deep blue.  (No, it's not loaded with blue paper!)  

But oddly a *few* pages do still come out white whenever I print *them*:  the Wireless Network Test Report, for example.  

It also works fine for "black" photocopies; "color" has blue 'spray' even if the original is plain white. 

So far I've reset to Factory Defaults, run a couple of Clean cycles, and it's done a Calibration.   

What next?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

That is correct and when printing straight black pages the color cartridges are alienated so they are not touching the transfer belt and hence no transfer. If you remove the cyan cartridge and examine the blue-green drum on the bottom you will likely see excess toner on either the drum or the cartridge body around the drum.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

3 REPLIES 3
HP Recommended

Most common cause is a failed cyan cartridge, very common with off brand cartridges and when cartridges approach very low status as the seals just wear out. If this is an HP OEM cartridge and the cartridge status does not read very low it should be covered by warranty.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



HP Recommended

To be sure I understand...a failed cyan cartridge might spew cyan ink everywhere?  Like a valve that won't shut off?  Thanks!  

HP Recommended

That is correct and when printing straight black pages the color cartridges are alienated so they are not touching the transfer belt and hence no transfer. If you remove the cyan cartridge and examine the blue-green drum on the bottom you will likely see excess toner on either the drum or the cartridge body around the drum.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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