Printer printing blank pages

[Victoria_Rahme]

1. I own the HP ENVY 6000e All in one series. 
2. I try to print but the paper is always blank. I have already changed the ink and the ink is full and placed correctly but it keeps on giving me blank paper when I use the black and white. 
3. When I use the colour, the printed item comes out with light blue colour, but you can't see anything (no writing or pictures, just light blue colour) it's like it's blurred. 
4. To print it out: I am using MacBook Air laptop chip M1 and also I am using an IPad. 
5. I have tried to turn it off and turn it back on multiple times and still nothing is working. 
6. When I haven't used it in a long time, it gives me that it's offline although there is a stable internet connection. 
7. I'm not sure if it's from the paper quality, but when I first bought it which was last year, I used to use very thin paper and it still used to do that but not all the time. Now I currently use a thick paper. 

Thank you for your help!

[A_Gayathri]

Hi @Victoria_Rahme ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're dealing with a few issues with your HP ENVY 6000e series printer: printing blank pages, poor print quality (light blue prints), and occasional offline status, even with a stable connection. Here are a few steps to address these problems:

1. Check for Ink and Cartridge Issues

• Ensure proper ink flow: Even though you’ve replaced the ink, ensure that the protective seals were removed properly from the cartridges.
• Clean printhead: If the printhead is clogged, it can cause printing issues. You can clean it using the printer's built-in cleaning utility:
  • From your printer's control panel or HP Smart app, go to Settings > Printer Maintenance > Clean Printhead.
• Align the printhead: If the printhead is misaligned, it can affect print quality. After cleaning the printhead, go to Settings > Printer Maintenance > Align Printhead.

2. Resolve Printing Blank Pages

• Update Printer Firmware: Ensure your printer is up-to-date with the latest firmware. Go to HP's support site and search for firmware updates for your HP ENVY 6000e.
• Mac Driver Update: Check that your MacBook Air has the latest HP printer drivers installed.
  • Go to System Preferences > Printers & Scanners, and click Options & Supplies > Driver.
  • You can also update via the HP Smart app.

3. Improve Print Quality (Light Blue Pages)

• Use High-Quality Paper: Try using the paper recommended for inkjet printers (standard 75-90 gsm is ideal). Thick paper can sometimes cause feeding issues and affect print quality.
• Check Paper Settings: When printing, ensure that the paper type setting matches the actual paper you're using.
• Calibrate Color Settings: Ensure that the color settings for printing are not incorrectly set. If you are printing in black and white but receiving a light blue page, check the printer driver settings:
  • Go to System Preferences > Printers & Scanners > Options & Supplies > Show Printer Web Page, and check the color settings.

4. Fix Offline Issue

• Reset Network Settings: Since the printer occasionally goes offline, reset the printer’s network settings:
  • Hold down the Wireless button and the Cancel button on your printer until the Power button flashes. This resets the WiFi.
• Reconnect to Wi-Fi: Use the HP Smart app or Printer's touchscreen to reconnect to your Wi-Fi.
• Set Static IP: You can try setting a static IP address for your printer to avoid connection issues:
  • In the Printer’s Embedded Web Server (EWS), navigate to Network settings and set a manual IP address.

5. Mac and iPad Compatibility

• Ensure that your MacBook and iPad are running the latest versions of macOS and iPadOS, as software updates can help resolve printer compatibility issues.
• If printing from your iPad using AirPrint, try resetting the printing system:
  • On the iPad, go to Settings > General > Reset > Reset Network Settings.

After performing these steps, try printing a test page from both your MacBook and iPad. Let me know if the issue persists

Refer to this document: HP ENVY 6000e All-In-One Printer series - HP Support User manual

HP DeskJet, ENVY 6000, 6400 printers - No black ink, wrong colors, other print quality issues

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[A_Gayathri]

Hi @Victoria_Rahme ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're dealing with a few issues with your HP ENVY 6000e series printer: printing blank pages, poor print quality (light blue prints), and occasional offline status, even with a stable connection. Here are a few steps to address these problems:

1. Check for Ink and Cartridge Issues

• Ensure proper ink flow: Even though you’ve replaced the ink, ensure that the protective seals were removed properly from the cartridges.
• Clean printhead: If the printhead is clogged, it can cause printing issues. You can clean it using the printer's built-in cleaning utility:
  • From your printer's control panel or HP Smart app, go to Settings > Printer Maintenance > Clean Printhead.
• Align the printhead: If the printhead is misaligned, it can affect print quality. After cleaning the printhead, go to Settings > Printer Maintenance > Align Printhead.

2. Resolve Printing Blank Pages

• Update Printer Firmware: Ensure your printer is up-to-date with the latest firmware. Go to HP's support site and search for firmware updates for your HP ENVY 6000e.
• Mac Driver Update: Check that your MacBook Air has the latest HP printer drivers installed.
  • Go to System Preferences > Printers & Scanners, and click Options & Supplies > Driver.
  • You can also update via the HP Smart app.

3. Improve Print Quality (Light Blue Pages)

• Use High-Quality Paper: Try using the paper recommended for inkjet printers (standard 75-90 gsm is ideal). Thick paper can sometimes cause feeding issues and affect print quality.
• Check Paper Settings: When printing, ensure that the paper type setting matches the actual paper you're using.
• Calibrate Color Settings: Ensure that the color settings for printing are not incorrectly set. If you are printing in black and white but receiving a light blue page, check the printer driver settings:
  • Go to System Preferences > Printers & Scanners > Options & Supplies > Show Printer Web Page, and check the color settings.

4. Fix Offline Issue

• Reset Network Settings: Since the printer occasionally goes offline, reset the printer’s network settings:
  • Hold down the Wireless button and the Cancel button on your printer until the Power button flashes. This resets the WiFi.
• Reconnect to Wi-Fi: Use the HP Smart app or Printer's touchscreen to reconnect to your Wi-Fi.
• Set Static IP: You can try setting a static IP address for your printer to avoid connection issues:
  • In the Printer’s Embedded Web Server (EWS), navigate to Network settings and set a manual IP address.

5. Mac and iPad Compatibility

• Ensure that your MacBook and iPad are running the latest versions of macOS and iPadOS, as software updates can help resolve printer compatibility issues.
• If printing from your iPad using AirPrint, try resetting the printing system:
  • On the iPad, go to Settings > General > Reset > Reset Network Settings.

After performing these steps, try printing a test page from both your MacBook and iPad. Let me know if the issue persists

Refer to this document: HP ENVY 6000e All-In-One Printer series - HP Support User manual

HP DeskJet, ENVY 6000, 6400 printers - No black ink, wrong colors, other print quality issues

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.