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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP OfficeJet 3830

My printer is printing blank sheets! Yes, I have ink.

3 REPLIES 3
HP Recommended

@Swtnh, Welcome to the HP Support Community!

 

I understand the printer is printing blank sheets. Let us try these steps to resolve this issue:

 

Try making a standalone copy in black and color to check if that works. By this, we can conclude if this is a hardware or a driver issue.

 

On the printer control panel, touch the Ink icon  to display the current estimated ink levels. Replace any low or empty ink cartridges.

 

Clean the ink cartridges

  1. On the printer control panel, swipe the display to the left, and then touch Setup.

  2. Touch Tools, and then touch Clean Cartridges.

  3. The printer performs the automated cleaning process and then prints a Print Quality Diagnostic page.

    • If the print quality is acceptable, you can stop troubleshooting.

    • If the print quality is unacceptable, touch OK for a Second-level Cleaning when prompted to continue the next level of cleaning.

      NOTE: If the ink cartridge nozzles are badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform both levels of cleaning again.

Print a Print Quality Diagnostic page, and then evaluate the results.

  1. Load plain paper into the input tray.

  2. On the printer control panel, swipe the display to the left, and then touch Setup.

  3. Touch Tools, and then touch Print Quality Report to check the result.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

HP Recommended

After changing all cartridges, I cannot print any sheet

HP Recommended

@FilouCannes, Welcome to the HP Support Community!

 

What model printer are you using?

Did you perform the steps mentioned in my previous post?

 

Keep me posted.

KUMAR0307
I am an HP Employee

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