Printer printing green not black

[LadyLouisa]

I am getting nowhere with HP technical support and am at my wits end. The printer is printing green instead of black plus the green is so light too. I have put new ink cartridge in and it does the same with the new one.

I just upgraded to the HP ink subscription and now it's taking all the printers checks into my allowed pages. 

Please, if someone can offer me some tips or help I would be really grateful as I need the printer for work/studies and it's been broken weeks now! 

[Riddle_Decipher]

@LadyLouisa I suggest you check if the printer works in a single-cartridge mode: click here for details,

If that doesn't help, we may need to clean the cartridges before re-using them again:

Use HP Printer Assistant to clean the ink cartridges in Windows.

1. Make sure to load plain paper into the input tray.

2. Search Windows for your printer model name, and then click the printer name in the list of results.

   HP Printer Assistant opens.

3. Click Maintain Your Printer.

   The printer toolbox opens.

4. On the Device Services tab, click Clean Cartridges .

   A Print Quality Diagnostic page prints.

   Figure : Print Quality Diagnostic page

   

5. Examine the Print Quality Diagnostic page.

   • If the print quality is acceptable, click Done. You can stop troubleshooting.

   • If the print quality is unacceptable, click Second-level Clean to continue the next level of cleaning.

     NOTE: 

     If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform both levels of cleaning again.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SKIP TO STEP 2 ONWARD

(By the end of this article all the issues should be resolved)

P.S: Welcome to HP Community 😉

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.