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‎11-24-2020 10:23 AM - edited ‎11-24-2020 10:47 AM

HP Recommended
Product: Laser Jet Pro 200 color m251

Printer is printing in only black and white. Reset printer to default settings and that did not solve the problem. All drivers and settings on the computer are correct to be printing in color. Also tried removing the printer from the computer to no avail.

 

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3 REPLIES 3

‎11-24-2020 10:42 AM

HP Recommended

Hello @,
Welcome to the HP Support Community!

 

Check toner cartridge status and follow the instructions. If the problem cannot be solved, then print this "Supplies Status". If you don't have a scanner, take your smartphone, take a photo of the page, and then upload it here.

 

Hope this helps! Keep me posted.
Andreas

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‎11-24-2020 10:44 AM

HP Recommended

The toner cartridge is okay, the status page only prints in black and white.

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‎11-24-2020 11:58 AM

HP Recommended

Can you provide us with the status page.

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