Printer prints black page

[Jsan2]

I have an Laserjet M1217 printer. With a 3 month old print cartridge, printer began printing full black pages. Replaced the cartridge...still only black pages.

[Anand_Andy]

Hi @Jsan2,

Welcome to the HP Support Community

I understand you are facing a printing issue with your Laserjet M1217 printer. Not to worry I will help you to get a resolution to resolve the issue. 

If you have an HP Laserjet Pro M1217nwf Mfp Printer -  Then it is a Monochrome printer which means it only prints/copies in black. But if you have a different model, then please help me with the below details.

• May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID
• Which ink toner did you replace recently?
• Could you please help me with the Toner number?

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Jsan2]

It's a Laserjet M1217 nfw MFP.  Product #: CE844A

It's a B&W printer but now prints total black page..no content!  Same problem even after replacing the cartridge  with a new HP 85A CE285A.
Let me know if you need more information.

[Anand_Andy]

@Jsan2,

Thank you for your response, I understand you are facing a print quality issue. 

Please follow the steps from 1 to 5 mentioned in this document.

If the issue persists, please refer to this document.

Hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Jsan2]

Please help with this problem. So far, nothing in the documentation referred to gives a hint of how to resolve this problem. 

[Jsan2]

Please help with this problem. Nothing in the references provided deals with this issue.

[Anand_Andy]

@Jsan2,

Thank you for your response, as the issue still persists, I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!