Printer prints only in blue

[Jaflikkerop]

My printer only prints in blue. When I use the option to force it to print in black, the printed page is empty. When I'm printing a testpage, it shows black ink (and color). What's the problem here? 

[Raj2111]

Hi @Jaflikkerop 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.

Here are some steps to troubleshoot and potentially resolve the problem:

1. Check Ink Cartridges

• Verify Cartridge Levels: Even if the test page shows black ink, the cartridge might be low or defective. Replace the black cartridge with a new one to see if that resolves the issue.
• Reinsert Cartridges: Sometimes, removing and reseating the cartridges can help. Make sure they click securely into place.

2. Run the Printer’s Cleaning Cycle

• Access the printer’s settings on the control panel:
  • Navigate to Settings > Tools > Clean Printhead or Clean Cartridges. This will help unclog any dried ink that may be obstructing the print head.

3. Check for Print Settings

• Ensure that your print settings are correct:
  • In the print dialog box, make sure "Print in Grayscale" or "Black and White" is selected instead of "Color."

4. Update Printer Drivers

• Outdated drivers can sometimes cause printing issues. Visit the HP Support website to download and install the latest drivers for your printer model.

5. Perform a Printer Reset

• Power off the printer, unplug it for about 60 seconds, and then plug it back in and turn it on. This can sometimes reset any internal issues.

6. Check for Software Issues

• If you're printing from a specific application, try printing from another application (like Word or Notepad) to see if the issue persists. Sometimes, application settings can interfere with printing.

7. Print a Diagnostic Page

• Printing a diagnostic page can help determine if the problem is with the printer itself or the connection to your computer. Check the printed page for any inconsistencies.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support