Printer prints signature areas black

[Kathie123]

HP ENVY 4520 

printing any paperwork which requires a signature,  the area for signatures are dark black.  

[Raj_05]

Hi @Kathie123,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Printing issues where signature areas come out black can often be due to incorrect print settings or problems with the printer software. Here are some steps you can follow to troubleshoot and resolve this issue with your HP ENVY 4520.

Check Print Settings:

• Open the document you want to print.
• Go to the print menu (usually by clicking "File" > "Print").
• Select your HP ENVY 4520 printer.
• Click on "Preferences" or "Printer Properties."
• Ensure that the paper type and print quality settings are correct for your document.

Update Printer Drivers:

• Go to the HP Support website.
• Search for your HP ENVY 4520 printer model.
• Download and install the latest drivers for your operating system.

Check for Software Updates:

• Ensure that your printer firmware is up to date. You can check for updates through the HP Smart app or the HP website.

Adjust Color Settings:

• In the print preferences, look for an option to adjust the color settings.
• Try changing the color mode to grayscale or adjusting the contrast and brightness settings.

Print in Draft Mode:

• Sometimes, printing in draft mode can help avoid issues with heavy black ink.
• In the print preferences, select the "Draft" quality setting and try printing again.

Use Different Software:

• Try printing the document using different software or a different PDF viewer. Sometimes the issue can be with the application you are using to print.

Clean the Printheads:

• Open the HP Smart app or printer software on your computer.
• Look for the option to clean the printheads and follow the on-screen instructions.

Print Diagnostic Page:

• Print a diagnostic page to check if the problem is with the printer hardware.
• On the printer's control panel, go to "Settings" > "Tools" > "Print Quality Report" or a similar option.

Reset the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds, then plug it back in and turn it on.

If these steps do not resolve the issue, there might be a problem with the document itself or a deeper issue with the printer hardware.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support