Printer prints test page perfectly, but other documents start faded, then no ink comes out

[eeyora]

Hello,

I've cleaned my print heads and checked to see if there are clogs already. The printer prints the test page perfectly, but will not properly print any documents say anything from Excel, Word, or any PDF.

The printer starts printing in a faded blue, than becomes lighter and lighter and then fades to nothing. The printer head continues to move like it's printing, but no ink comes out.

Anybody have any suggestions?

Thanks!

[eeyora]

Also, I'd like to add that I am trying to print in Black and White only. It is the same whether I print from my Mac or from my Android.

[Treeko · Accepted solution]

Hi @eeyora 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing printing issues with Hp Printer.

I suggest you reinstall the driver and connect the printer to check if that fixes the issue.

You can follow the steps under this link to uninstall.

Furthermore, you can reinstall using HP Smart App from this link.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support