Printer problems after installing new ink

[T1ny11]

Installed new ink cartridge and now have problems with printer. HP Deskjet 4230e showing as 0 on information.please can someone help.

[zoey7886 · Accepted solution]

@T1ny11, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Printer Problems After Installing New Ink Cartridges! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your HP Deskjet 4230e printer is showing issues after installing a new ink cartridge, such as displaying 0 on the information screen or experiencing print quality problems, try the following steps to resolve the issue:

Check Ink Cartridge Installation

Power On the Printer:

• Ensure the printer is turned on by pressing the power button if it is not already on.

Open the Cartridge Access Door:

• Open the cartridge door and wait for the carriage to move to the center of the printer. Wait until the carriage is idle and silent before proceeding.

1. Remove and Reinstall the Cartridge:
   • Press down lightly on the cartridge to release it, and then pull it toward you out of its slot.

• Remove the new cartridge from its package and use the pull tab to remove the plastic protective tape. Avoid touching the copper-colored contacts or the ink nozzles.

• Slide the new cartridge into its slot until it snaps firmly into place.

1. Close the Cartridge Access Door:
   • Close the cartridge door and check if the error message has gone away.

  

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[T1ny11]

I found both persons I was connected to were very helpful,after following the advice I was able to access laptop and printer 

Thankyou excellent service 

[zoey7886]

@T1ny11, A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue. 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

Thanks again for your confirmation, and we wish you an amazing day ahead! 

Regards,