Printer produces black sheet of paper

[rparm]

When I send a document from my PC to my HP OfficeJet Pro 6968, it acts like it always does except when it delivers the document it is blank…just a white sheet of paper.

When I place a document on the glass and press COPY, same thing…a blank sheet of paper.

I have run it though the Print and Scan Doctor which indicates there are no issues.

I have cleaned the heads and done an alignment to no avail.

I have turned it off and unplugged it from the wall.

I have updated drivers and updated firm ware (it indicated firm ware is up to date).

When I run a test page from Print Doctor, it prints out the four squares of cyan/magenta/yellow/black so I am assuming the ink cartridges are okay.

I have also run a demo page from the printer which prints but indicates ink cartridge is low.

I have not uninstalled and reinstalled yet.  Do not know if that is worth doing.

So, can you tell me your thoughts on what I can do now to correct this problem?

Product No. T0F28A

[Kumar0307]

@rparm, Welcome to the HP Support Community! I’m here to help.

I understand the printer is printing blank pages. Make sure you are using HP ink cartridges. I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

Kindly perform the steps mentioned in this document - Black or Color Ink Not Printing, Other Print Quality Issues

Check the ink level on the printer screen and replace any low/empty ink cartridges.

Clean the printhead up to 2 times and print a test page to check the result.

If the issue persists even after replacing the ink cartridges, I'm afraid this is a hardware issue with the printhead and it is non-removable on this model printer. 

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

If the printer is working fine with an alternate cyan ink cartridge, it could be the cartridge that is defective. In this case, please reach out to the HP Technical Support team in your region regarding the replacement options. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!