Printer quality

[Diana1122]

My printer quality is printing with smears and lines

[zoey7886]

@Diana1122, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding print quality issue! 

We're thrilled to have the opportunity to assist you and provide a solution.  

I understand how frustrating it can be when your printer isn’t delivering the quality you expect — let’s work together to fix this!

Here are a few steps you can try to resolve the smears and lines issue:

Check the ink cartridges:

• Open the printer and make sure the cartridges are seated properly.
• If any cartridges are low or empty, replacing them might help improve print quality.

Clean the printhead:

• On the printer’s control panel, go to Settings → Printer Maintenance → Clean Printhead.
• The printer will run a cleaning cycle — this usually clears out any clogs or dried ink causing the smears.

Align the printhead:

• Go to Settings → Printer Maintenance → Align Printhead.
• This helps ensure the ink is applied evenly on the paper.

Use the right paper:

• Make sure you’re using paper that’s suitable for your printer and that it’s loaded correctly.
• Avoid damp or wrinkled paper, as that can lead to smears.

Update firmware:

• Check if there are any firmware updates available for your printer through the HP Smart app or the HP website.

After trying these steps, print a test page to see if the issue is resolved. If the problem persists, let me know — I’ll be happy to help you further!

Looking forward to hearing back from you. 😊  

Take care, and have an amazing day!  

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Regards,