Printer region reset

[Collins777]

I bought the printer from HK and now I moved to UK. I was using 67 ink cartridges in HK but it shows E0 error in UK recently.  I can only buy 305 ink cartridges in UK. Am I need to reset the printer region? I have some brand new  67 & 305 ink cartridges on hand. Can I set my printer to use both 67 & 305 ink cartridges?

[Sneha_01]

Hi @Collins777 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you move to a different country we need to perform a regional reset in order to make the printer work in the new region. I will surely help you with the Regional reset.

1. The printer should be connected using a printer USB cable to the computer.

2. You need to have the printer full feature software installed on your computer.

3. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to.

4. Make sure HP Smart App is installed too.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support

[Collins777]

Hi Rachel571,

1. Done

2. Done

3. I only got the 305 tri color ink cartridge on hand. Can I do the region reset without the black cartridge?

4. Done

What should I do next?

Best regards,

Collins777

[Sneha_01]

Hi @Collins777 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I can surely help you with the regional reset. If the above criteria are met.  I request you to please continue with the steps below.

Please follow the steps below.

1.) Connect the printer via USB (usually you need it in case your internet connection is not strong or may have downtime while performing it. You can skip it and perform the process under wifi as well)

2.) Launch HP Smart and click the product ink levels to open the Supported Cartridges window.

3.) Clicking ink levels in HP Smart

Hold down the CTRL and SHIFT keys (Cmd + Space in MAC) and then right-click on the empty area to the right of the ink levels.

4.) Clicking to the right of the ink levels

The Set New Regions window opens.

please share a screenshot of this window with me

Use the "Copy to Clipboard" feature to paste the values in a private message..

To access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support

[Collins777]

Do I need both ink cartridges installed? I have only got the tri color one on hand.

[Sneha_01]

Yes we need both the cartrdiges.

[Collins777]

I am using window 11.

I  do the step (hold CTRL + SHIFT) and then right click at the right of the ink cartridge but no region reset screen pop up.

Would you please send me the sample screen which  I should do the right click?

[Sharkie131]

Rachel571 I have the exact same issue with HP Envy 4520. I followed these steps and don't get the "no region reset screen pop up".
I also have only one cartridge. Tried with both - original one (63) and the new one (803)  that printer does not recognize.

[Collins777]

I have sent the details to you via private email already. Please help, many thanks.

[Collins777]

I have sent the details to your private email box, please check it out & fix my issue, many thanks.