Printer rejects HP Cartridge 952

[8702_RonH]

Printer indicates Black HP 952 cartridge is empty.  I replace with HP 952 and still get same error message

[Max3Aj]

@8702_RonH, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
It sounds frustrating to deal with this issue. Here are a few steps you can try to resolve the error:

Check Cartridge Compatibility: Ensure that the replacement cartridge is indeed an Genuine HP 952.

Reset the Printer:

• Turn on the printer.
• Disconnect the power cord from the printer and the wall outlet.
• Wait for at least 60 seconds.
• Reconnect the power cord to the wall outlet and then to the printer.
• Turn on the printer and check if the error persists.

Clean the Cartridge Contacts:

• Turn off the printer and unplug it.
• Open the ink cartridge access door and remove the black ink cartridge.
• Gently clean the copper-colored contacts on the cartridge and the corresponding contacts inside the printer with a lint-free cloth slightly moistened with distilled water.
• Reinsert the cartridge, close the access door, and turn on the printer.

Update Printer Firmware: Sometimes, updating the printer's firmware can resolve cartridge recognition issues. You can check for firmware updates on the HP Support website.

Reseat the Printhead:

• Open the ink cartridge access door and wait for the carriage to stop moving.
• Unplug the power cord from the printer.
• Lift the carriage latch, slightly lift the printhead, and then lower it back into place.
• Lower the carriage latch to lock the printhead into place and reconnect the power cord

I hope this helps. 

Take care and have a good day. 

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Max3Aj

HP Support