Printer says: There is a problem with the supply system.

[Mary0824]

After purchasing and replacing a total of 2 yellow cartridges, the Printer still gives me the same message:  "There is a problem with the supply system.  Try replacing the affected cartridge with a different non-empty cartridge." 

 Since I doubt HP is now selling empty print cartridges, I must assume the printer is not able to identify a new cartridge as "full".  Anyone have an idea where I can start, to fix the problem?   I love this printer.  It has been the best printer I have ever owned.   

I either have a printer cartridge problem;  HP has switched printer cartridges; or, the latest and greatest Microsoft update has "deep-6-ed" my printer.  Any thoughts or suggestions greatly appreciated.  

I live on a small island in the far southern Caribbean.  There is NO HP printer repairman here, that I know of...

Thanks.
Mary

[Betty0610]

@Mary0824

Welcome to the HP Support Community.

Let's try to reset the Printer here:

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

Also, try a firmware update: https://support.hp.com/in-en/document/c02919168

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!