Printer says cartridge depleted but this is a new cartridge

[CTGIRL1]

HP Printer cartridge 962xl is giving message that cartridge is depleted however it is a brand new cartridge

printer cartridge 962xl and it is an HP cartridge

[A_Gayathri]

Hi @CTGIRL1,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact name of the model of the product? Refer to this document for steps to find the product details. Do not share your personal information such as serial, phone number, email ID, etc.
   

Could you please elaborate in detail? 

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

[Treleaven]

hp officejet pro 9010

[A_Gayathri]

Hi @Treleaven ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're getting a "cartridge depleted" message on your HP OfficeJet Pro 9010 despite using a new HP 962XL cartridge, there are a few troubleshooting steps you can try:

• Check the Protective Tape: Make sure you've removed the protective tape or plastic cover from the new cartridge. Sometimes, leftover tape can cause the printer to not detect the cartridge properly.
• Reseat the Cartridge: Remove the cartridge, then carefully reinstall it. Ensure it's seated properly in the cartridge slot and is making a solid connection.
• Reset the Printer: Power off the printer, wait for 60 seconds, and then power it back on. This can sometimes resolve detection issues with new cartridges.
• Clean the Cartridge Contacts: If the contacts on the cartridge or the cartridge slot are dirty, the printer might not be able to recognize the new cartridge. Gently clean both the cartridge contacts and the corresponding contacts inside the printer with a soft, lint-free cloth.
• Check the Ink Level Status: Sometimes the printer may show a message incorrectly. You can check the ink levels through the HP Smart app or the printer's control panel to verify if it’s actually full.
• Update Printer Firmware: Ensure that your printer's firmware is up to date, as an outdated firmware can sometimes cause incorrect cartridge readings. You can update it through the printer's settings menu or via the HP Smart app.
• Try Another New Cartridge: If possible, try using another new 962XL cartridge to see if the issue persists. This helps determine if the issue lies with the cartridge or the printer.

Refer to this document: HP OfficeJet Pro 9010 All-in-One Printer series User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.