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‎10-10-2026 02:13 PM

HP Recommended
Product: HP OfficeJet 8022 All-in-One Printer

I got a new printer, but it is missing the set up cartridges. I have put new cartridges in that cost me 79.00 and they cannot set up the printer. Any help would be appreciated 

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1 REPLY 1

‎10-10-2026 09:37 PM

HP Recommended

Hi @RevButton18,

 

Some HP printers must be initialized with the setup cartridges that come in the box; regular cartridges may not complete the first setup.

 

Before buying anything, please contact HP Support with your printer model and serial number. They can confirm whether your model can be initialized without the setup cartridges or send you the correct ones: https://support.hp.com/contact-hp

 

If you bought it recently, the store can also replace the incomplete box.

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