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‎09-11-2024 09:33 AM

HP Recommended
Operating System: Microsoft Windows 11

I am using an original hp cartridge in my hp printer 2331 . I then refilled it and it was working until when  I refilled it once again . After that it was not printing and showing that the cartridge is duplicate or counterfeit. Please what should I do as the cartridge is very expensive and it prints very less page . Please give me a solution 

Category:
1 REPLY 1

‎09-12-2024 06:17 PM

HP Recommended

Hi @Km175,

 

Welcome to the HP Support Community

 

I'd like to help!

 

You may refill your cartridges or use remanufactured cartridges, but you may run into problems. HP will not guarantee the functionality of those ink cartridges.

 

There are many cartridges in the market which is refilled and sometimes the chip is not configured to work with the printer. You need to contact the cartridge manufacturer and find out why it's not working. Try a different cartridge supplier and check if that works.

 

click here and please check HP Printers - Dynamic Security enabled printers

 

I hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping


A_Gayathri
HP Support Community Administrator.
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