Printer skips lines in text

[ACenters]

Printer skips lines in text

I have tried all the recommended tips to fix the issue that HP has provided and it is not working. I am losing colored ink in the process and my black ink keeps skipping lines.

I've tired to contact HP and there has been NO RESOLUTION. 

The ink was purchased about a month ago and started skipping lines last night.

PLEASE HELP 

i think i have a bad ink cartridge. 

[Nal_NR]

Hi @ACenters,

Welcome to the HP Support Community. 

I'd like to help!

Kindly update the Firmware if not done already by selecting your current OS, if available.  Click here

Follow the steps from this Video URL

If this does not help, either the cartridges are faulty or the printer needs to be checked. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[ACenters]

Thank you.

I have found that it is a Ink Cartridge problem.

I purchased a new cartridge over the weekend and it works. So it is a bad ink cartridge. that HP needs to replace. 

[Nal_NR]

Hi @ACenters,

Happy to know that the printer is working after ink replacement. 

If you are looking for Ink cartridge replacement, you may have to contact HP internal support. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!