Printer started printing horizontal lines over words while printing but doesn’t do it on photos

[Boatgirl12]

My HP ENVY 5530 has started printing horizontal lines over the words when printing or copying pages. It does not print the lines when printing a photo even with words in photo. 

[A_Gayathri]

Hi @Boatgirl12 ,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP ENVY 5530 printer is producing horizontal lines when printing or copying text pages but not when printing photos, there are a few potential causes and solutions you can try to resolve the issue:

Clean Printhead:

• Your printhead may be dirty or clogged. HP printers usually have a built-in utility to clean the printhead.
• On the printer's control panel, navigate to the Setup or Tools menu.
• Look for an option like "Clean Printhead" or "Run Printhead Clean" and follow the on-screen instructions.

Alignment:

• Check if your printer has an alignment option in the settings. Running an alignment can sometimes correct print quality issues.
• Look for "Align Printer" or a similar option in the printer's settings and follow the prompts.

Ink Cartridge Issues:

• Ensure that your ink cartridges are properly installed and have sufficient ink levels.
• Try removing and reseating the ink cartridges to make sure they are securely in place.

Print Quality Settings:

• Check your print quality settings. If you are using a draft or low-quality setting, try increasing the print quality to see if it makes a difference.

Paper Quality:

• Make sure you are using the correct type of paper for your printer. Using poor-quality or incompatible paper can affect print quality.

Update Printer Drivers:

• Ensure that you have the latest printer drivers installed on your computer. Outdated or corrupted drivers can sometimes cause printing issues.
• Visit the HP official website to download and install the latest drivers for your printer model.

Inspect the Drum or Imaging Unit:

• If your printer uses a separate drum or imaging unit, inspect it for any damage or defects. Replace it if necessary.

Print a Test Page:

• Print a test page to check if the issue persists. This can help you determine whether the problem is specific to certain documents or a general printing problem.

I hope this helps. 

Take care and have a good day.

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Gaya1239

HP Support