• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎02-02-2025 03:55 PM

HP Recommended
Product: HP OfficeJet Pro 8035 All-in-One Printer

Office Jet Pro 8030 printer.  We stopped using instant ink months ago.  Non-HP cartridges worked fine.  Now we get a message that one or more cartridges are damaged.  We replaced those cartridges with identical non-HP cartridges and we get an error message that the printer blocked the cartridges because they have a non HP chip.  How can we get the printer to stop blocking non-HP cartridges?

Category:
1 REPLY 1

‎02-02-2025 05:07 PM

HP Recommended

If you did not have automatic updates turned off, then likely the firmware has auto-updated and is now blocking 3rd party cartridges. Check with the vendor of your 3rd party cartridges as they often have troubleshooting or firmware you can backdate with.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.