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‎06-04-2025 08:32 AM

HP Recommended

Hello after filling tanks with ink..still screen showing fill tank with ink..

1 REPLY 1

‎06-05-2025 11:00 AM

HP Recommended

Hi @Zma1 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

It sounds like your printer isn't recognizing that the ink tanks have been refilled, which can happen due to sensor issues, air bubbles in the ink system, or a firmware glitch. 

 

Here are some steps to resolve this:

1. Reset the Printer

  • Turn off the printer and unplug it for 60 seconds.
  • Plug it back in and turn it on.
  • Check if the error disappears.

2. Perform a Printhead Cleaning

  • On the printer’s control panel, go to Setup → Printer Maintenance → Clean Printhead.
  • This helps remove air bubbles that might be blocking ink flow.

3. Check Ink Tank Sensors

  • If your printer has transparent ink tanks, verify that the ink levels are visible.
  • If the ink sensor is stuck, gently tilt the printer to help ink settle properly.

4. Update Printer Firmware

  • Install the latest firmware update from HP’s official page.
  • Firmware updates often resolve ink detection issues.

5. Watch HP Troubleshooting Video

You can follow this HP Support video for additional steps on fixing ink system errors.

 

Let me know if any of these steps help! I appreciate your patience while we work through this.

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.
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