Printer tank sensor fault

[SCR911]

Setting up new printer - K ink tank sensor indicates insufficient ink despite emptying full bottle of ink and visual display indicating tank is full. Suspect a faulty K tank sensor. Y, M & C tanks are fine. Has anyone experienced the same problem and if so what was the remedy?

[Garp_senchau]

@SCR911, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Restart the Printer

1. Turn off the printer.
2. Unplug the power cord from the back of the printer.
3. Press and hold the power button for 30 seconds.
4. Wait for 60 seconds and connect the power cord back in.
5. Turn on the printer.

Run HP Smart:

• Download and run the HP Smart. Follow the prompts to diagnose and fix common printing issues.
• Refer: Use Diagnose & Fix in HP Smart to repair common printing issues (Windows, macOS) | HP® Support

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

[SCR911]

Hi Garp,

thank you for your response. I decided to return the printer back to the shop. Their tech desk determined there was a fault with the ink tank sensor and replaced the printer for me. The replacement printer did not experience the same fault and is working fine so far.

Cheers

[Garp_senchau]

Hey @SCR911,

Thank you for the update

Glad to hear the replacement printer is working fine now. 

Regards,