Printer test page issue

[Mrmatt1]

My Mum has a HP Envy 6032 printer.

She says before, when she installed a new printer cartridge, a test page would be printed.

Apparently not, now.

Any ideas please ?

[Mrmatt1]

When I say a test page would be printed, it would do so automatically after the cartridges had been installed.

We do use HP Smart on this PC.

Also, HP Support Assistant.

Any ideas please ?

[Deep_World]

Hi  @Mrmatt1 
 

Thank you for reaching out. I’ll be glad to assist you .

From your description, it sounds like your Mum's HP ENVY 6032 is working, but the printer no longer automatically prints the alignment or test page after a new cartridge is installed. In some cases, this behaviour can vary depending on the cartridge type, printer status, firmware version, or whether the printer detects the cartridge as a replacement that requires alignment.

To better understand the situation, could you kindly confirm:

1. Are the cartridges being replaced with genuine HP ink cartridges?
2. What are the cartridge numbers currently installed in the printer?
3. Does the printer display any messages, blinking lights, or notifications in HP Smart after the cartridge installation?
4. Is the printer otherwise printing documents normally?
   
   For your reference this Video link for Print an alignment page from an HP inkjet printer  - click here 

In the meantime, you can try the below steps:

1. Open the HP  App.
2. Select your HP ENVY 6032 printer.
3. Go to Printer Settings or Advanced Settings.
4. Look for Printer Maintenance or Tools.
5. Run Align Printheads and check whether the printer prints an alignment page manually.
6. Ensure the printer firmware is up to date through HP App.
7. Restart both the printer and the computer, then check the printer's behaviour after reinstalling a cartridge.

You may also print a quality diagnostic or printer information page from the printer settings to verify that all maintenance functions are operating correctly.

You can refer to the link for printing an alignment page on an HP printer - click here  .

I hope this helps. 

[Mrmatt1]

Yes, the cartridges are genuine HP cartridges.

Cartridge numbers ?  305XL (as far as I know).

As for number 3, sorry I don't know, I'd have to report back to you on that ?  I'd have to ask.

Regarding number 4, as far as I know, there are no issues printing documents, they seem to be printing normally (as they have been for some time anyway).

When you say HP app, presumably you mean specifically HP Smart ????