Printer trouble

[NIKIMASK]

No printing with the black cartridge

[Nal_NR]

Hi @NIKIMASK,

Welcome to the HP Support Community. 

I'd be glad to help you! 

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Run the automated ink cartridge cleaning tool

• Clean the cartridges to resolve print quality issues including incorrect colors, streaks, and faded prints.
• Load plain white paper in the tray.
• On the printer control panel, swipe left on the display, and then touch Setup.
• Touch Tools, and then touch Clean Cartridges.
• A Print Quality Diagnostic report prints.

• Review the page for defects and any instructions to resolve the issue. Run two more cleaning cycles, if necessary.

Click here for the remaining steps. 

Update the firmware. Click here

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[NIKIMASK]

After having done all what it could be possible on my own to solve the problem, following all the directions provided par HP Support, I would like to get help to find out what is cloggep up or what prevents the black ink from getting conveyed onto the paper.

[Nal_NR]

Hi @NIKIMASK ,

We apologize for the inconvenience. The issue seems to persist even after attempting the troubleshooting steps mentioned above.

This might require one-on-one interaction via remote assistance to fix the issue over the phone. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!