Printer warranty

[John574]

I have had a case open since the 3rd February to check the warranty status of my printer as it is less than a year old but no one has answered or dealt with this case Case ID: [Personal Information Removed].

There seems to be no way to contact HP Support without opening another case

The printer is reporting a head failed error and is unusable as it reports random ink cartridge status despite me changing the cartridges.

I need to print some A3 plans but this printer seems wholly unreliable based on searches I have done

[Dragon-Fur]

@John574 

Welcome to the HP User Community.

Are you sure about the product?

This printer model was introduced in January through March of 2013 - it is years out of warranty .

I have notified the moderators to remove the case number from your post - this is considered private information and should not be posted in our public community.

You can check the Warranty online - and, if needed, submit a Warranty Dispute form.

Details are included later in this message.

How to find

Finding your Product Name, Product Number, or Serial Number

Reminder:  Do Not post the serial number or any private information in the Community – we are a public resource.

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Product Registration

Register your product during first setup or soon afterwards

   READ >>     Register HP Product and Registration FAQ

Have a Care Pack Warranty that needs to be Registered?

         HP Care Pack Registration Page

Warranty Check

Check the Warranty on your product

         Warranty Check – Single or Multiple Devices

NOTE:  Warranty date is updated after purchase and registration of the device.

If the device is not registered, or if there are other issues, submit a Warranty Dispute form.

       NOTE 2:  If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.

• If necessary, Select your Country on the main website page or at the bottom (click Flag)
• Scroll down > To the right of Check multiple warranties, Click Continue
• Enter the Serial Number and Country for one or more devices / systems to be checked
• Check the box to verify you are "Not a robot"
• Click Submit (at bottom of list entries)
• When the page opens, Click View Details

Reminder: Online database results do not impact the actual contract.

Warranty Dispute

Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

• If necessary, select your Region / Country:  Scroll to bottom of page and click the Flag
• HP Computers and Printers - How to Submit a Dispute to Validate Your Warranty

HP Video – Submit a Warranty Dispute:  https://youtu.be/PTMvck49GP4

HP Limited Warranty Statements (General Information)

Standard Warranty, that is, the warranty included with the device, typically covers hardware as explained in the Warranty document.  Optional Care Pack warranties differ by contract.

• HP Limited Warranty Statements | HP® Official Site
• HP - Global Warranty and FAQs
•  HP PCs - Damage Not Covered by the HP Standard Limited Warranty

• HP Printers - Ink Supplies Limited Warranty

HP Repair Status

Requires Service Order number / Serial number

Reminder:  Do NOT any post private information in the Community.

• HP Repair – Check Service Order Status

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HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

HP OfficeJet 7110 Wide Format ePrinter series - H812

Enter the type and name of your HP device

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thanks!

Question / Concern Answered, Click "Accept as Solution"

[John574]

Thanks for advising this is a public forum and that I should not include the  case number.

The model number under the top cover is CR768A and it is a HP Officejet 7110. I only bought it last year, the model description in the original post is what was picked up from my Dashboard.

Is the printer model that old as I bought it from new last June 2021 so was still being sold by some retailers then.

[Dragon-Fur]

@John574 

OK - thanks for the confirmation.

Not sure what to say about retailers selling old tech - it happens.

I'll pass your question along to the moderators - should they respond, look for a message here before the agent uses other methods to contact you.

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thanks!

Question / Concern Answered, Click "Accept as Solution"

[John574]

I have raised a warranty check case but had no answer.

I have not seen any response or had any contact about the warranty