Printer will not print black

[HBACH328]

My printer has ink. It prints the color portion of test pages and seems to behave as if it is printing a b/w document but the page is blank. I have restarted, aligned/cleaned and re-inserted the print cartridge. 

[Nal_NR]

Hi @HBACH328,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are facing issues with print quality.

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Update the printer firmware (HP Smart app)

• Use Advanced Settings in the HP Smart app to check for and install firmware updates.
• Open the HP Smart app, and then click the image of your printer to open the settings and management tools.
• Under Advanced or Settings, click Advanced Settings to open the printer Embedded Web Server (EWS).
• From the EWS home page, click the Printer Update tile. If the tile is missing, click Tools > Printer Updates > Firmware Updates.
• 
• If prompted to log in, enter the PIN from the printer label, and then click Submit. This label is typically inside the cartridge access area.
• 
• Under Check for Printer Updates, click Check Now. Any new updates automatically install.
• CAUTION:
• Do not turn off the printer during a firmware update. This can permanently damage your printer.
• 
• For more information, go to Update the firmware on an HP printer.

Click here for further assistance. 

Hope this helps! Keep me posted for further assistance.
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