Printer will not print color

[Woodshop2024]

I have an HP ENVY Inspire 7958e All-In-One Printer.  The printer will not print color.  There are NEW color and black/White cartridges installed.  Preferences are to print color.  I've gone thru setup, cleaner, and alignment.  HELP

[A_Gayathri]

Hi @Woodshop2024,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP ENVY Inspire 7958e is not printing in color despite new cartridges and correct preferences, try the following steps to troubleshoot:

1. Check Printer Settings

• On your iOS device, ensure the print job is set to color:
  1. Open the document or photo you want to print.
  2. Tap Share or the Print icon.
  3. Under the printer options, check that Color is selected instead of Black & White.

2. Verify Cartridge Installation

• Ensure that the color cartridge is:
  • Properly seated in its slot.
  • Free of protective plastic or tape over the nozzles.
• Use only genuine HP cartridges to avoid compatibility issues.

3. Run Printer Diagnostics

• Use the HP Smart app:
  1. Open the app on your iOS device.
  2. Go to Tools or Printer Maintenance.
  3. Run the Print Quality Diagnostic test.
  4. If colors do not print, note which ones are missing.

4. Clean the Printhead

• Use the built-in cleaning tool:
  1. On the printer control panel or via the HP Smart app, go to Settings > Maintenance.
  2. Select Clean Printhead.
  3. Test print after cleaning.

5. Update Printer Firmware

• Ensure the printer firmware is up to date:
  1. Open the HP Smart app.
  2. Go to Settings > Printer Updates.
  3. Install any available updates.

6. Reset the Printer

• Perform a reset:
  1. Turn the printer off.
  2. Unplug it from the power source for 2-3 minutes.
  3. Plug it back in and power it on.

7. Perform a Color Copy Test

• Place a colored document on the scanner glass and make a copy:
  • If the copy is in color, the issue is likely with the print job settings or the app used to print.
  • If the copy is not in color, the issue is with the printer hardware.

8. Check for Software Issues

• If you're using AirPrint, try reinstalling the printer:
  1. On your iOS device, go to Settings > Wi-Fi.
  2. Forget and reconnect to the printer.
  3. Re-add the printer through AirPrint.

I hope this helps. 

Take care and have a good day.

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