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‎01-26-2021 01:26 PM

HP Recommended
Product: HP Photosmart C4580
Operating System: Other

My printer stopped printing color, ink is pretty much full. I have Big Sur 11.01 MacOS, my printer is an all in one HP PhotoSmart C4580.  I don't know what kind of printer it is

1 person had the same question
2 REPLIES 2

‎01-29-2021 02:35 PM

HP Recommended

@LD23

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent software update?
  • Have you tried any troubleshooting steps?
  • Did you make any changes on the settings of your computer prior to the issue?
  • When was the last time it worked fine?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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‎01-29-2021 11:12 PM

HP Recommended

This is an inkjet style printer. You need to determine if this is a software issue related to the drivers on your computer or a hardware issue. Try to copy a color document. If that works then you know you have a driver issue and you should delete and reinstall your printer as that will likely resolve the issue.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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