Printer will not print

[dcjax2005]

I have a printer HP envy 6475 all-in-one printer I have bought HP cartridges before but then I joined HP instant ink after three or four years they never sent me cartridges so I canceled the subscription now my printer will not print because of this what the hell is going on I have official OEM HP ink cartridges but yet my printer still will not print is telling me that I have to sign back up for this program I have another printer over the last five years the only sent me ink cartridges three times so you pay for service but you never get what you pay for but if you cancel the service they stop your printer from printing what the hell is this can someone tell me how is this possible is done away you can change.

[VikramTheGreat]

Hi @dcjax2005,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

We understand how frustrating it must be to experience printing issues—especially after cancelling your HP Instant Ink subscription—and we appreciate the opportunity to clarify what’s going on and how you can get back to printing with standard cartridges.

How HP Instant Ink Works (Clarified):

HP Instant Ink is a subscription service designed to help you save money and avoid running out of ink. Here's how it works:

• You don’t pay for ink—you pay for the number of pages you print each month (e.g., 50, 100, or more pages).
• The printer is connected to the internet, and HP monitors ink levels remotely.
• Ink is automatically shipped to you when your printer reports it’s low—not every month—so it arrives before you run out, based on actual usage.

This means that you may not receive cartridges every month if your printer hasn’t used enough ink to trigger a replacement.

Why the Printer Isn’t Working Now:

After cancelling the Instant Ink subscription:

• Any remaining Instant Ink cartridges in the printer are automatically deactivated and will no longer work, even if they still contain ink.
• The printer must switch back to standard HP cartridges, which are purchased outright from a store or HP.com.

If you have already inserted official HP (non-Instant Ink) cartridges and the printer still will not print, it may still be linked to the Instant Ink system or hasn't been properly reset.

What You Can Do Now:

Please follow the steps below to get your printer working with your standard cartridges:

Step 1: Remove All Instant Ink Cartridges

1. Turn on the printer.
2. Open the cartridge access door and remove any cartridges labelled “Instant Ink.”
3. Insert only store-bought HP cartridges (non-Instant Ink, original HP brand).

Step 2: Power Reset the Printer

1. Turn off the printer and unplug the power cord.
2. Wait 60 seconds.
3. Plug it back in and power it on.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support