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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎02-24-2021 03:11 PM

HP Recommended
Product: HP Envy dv7 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

Had poor quality copies and put two brand new HP cartridges in my HP Envy 5055 and get an error "Only one set of Instant Ink Ready cartridges can be used in a printer.  Remove and replace with other cartridges."  These are brand new cartridges and have tried the HP Print and Scan Doctor and all the Virtual Assistant suggestions without success.  I have not even run more than 50 copies through this printer.

Category:
1 REPLY 1

‎02-27-2021 05:42 AM

HP Recommended

@eriethmeier2021

 

Welcome to HP Support Community


I would like to help

 

Did you replace them with Instant Ink Cartridges?

 

I have sent you a private message. Please check your Inbox

 

Meantime please try these steps

 

- Turn on the printer.

- Wait until the printer is idle and silent before you continue.

- Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.

- Remove the ink cartridges from the printer and clean the electrical contacts with a lint free cloth

- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.

- Wait at least 60 seconds.

- Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to a wall outlet.

- Reconnect the power cord to the rear of the printer.

- Turn on the printer, if it does not automatically turn on.

- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

- Reinsert the ink cartridges, and then close the ink cartridge access door.

- If you receive a prompt to print a calibration page, do so.

 

 

Also ensure the printer has the latest Firmware https://support.hp.com/in-en/document/c02919168


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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