Printer will not recognise 65/304 instant ink cartridge

[Beebop100]

Hi 

I have not used the printer for over a week and then tried to tonight but the colour 65/304 ink cartridge is not being recognised. I have tried cleaning the contacts twice but this has not corrected the issue.  Can someone please help or suggest a solution? The ink cartridge is pretty much full so not sure what's causing this issue .

Regards

Simon

[Kumar0307]

@Beebop100, Welcome to the HP Support Community! I’m here to help.

I see that the color Instant Ink cartridge is not working. Do you get any errors?

Make sure the ink cartridges are properly inserted in the printer, you may refer to - Replace HP inkjet printer cartridges

Kindly perform the steps mentioned in this document - Ink cartridge error

If the issue persists, to assist you better, I would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Let me know how it goes. 

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Have a great day!