Printer will not recognize ONN Replacement Cartridge

[Coach_SB]

I have ONN replacement cartridges and my printer will not recognize them

[VikramTheGreat]

Hi @Coach_SB,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I see you are using ONN replacement cartridges in your HP DeskJet 4255e All-in-One printer with Windows 11.

Please note: HP printers, especially HP+ models like the 4255e, are designed to work only with original HP ink cartridges. Third-party or refilled cartridges (such as ONN) are not recognized by the printer and may cause errors.

Here are the steps you can try:

1. Remove and reinstall cartridges
   • Open the cartridge access door.
   • Remove both cartridges, check for protective tape or packaging, and reinstall them firmly.
      
2. Restart the printer
   • Power off the printer, unplug it for 1–2 minutes, then plug it back in and turn it on.
      
3. Check the HP Smart app
   • Open the HP Smart app on your Windows 11 PC.
   • Go to “Supplies” – it will show if the cartridges are not genuine HP.
      
4. Understand HP+ requirements
   • Since your printer is an HP+ device, it requires original HP ink cartridges or an HP Instant Ink subscription.
   • Third-party cartridges (including ONN) will not be supported, and the printer will continue to show them as unrecognized.

👉 To restore printing, you’ll need to install genuine HP 67 or 67XL ink cartridges. You can purchase them directly from the HP Store or authorized retailers.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat