Printer will not recognize my ink cartidge

[s-l-p]

I have 3 new black 962XL HP ink cartridges that my printer will not recognize.  The error I keep getting is 

"Depleted cartridges must be replaced to resume printing.  If you have an HP = printer, it requires Original HP Cartridges. 

I just returned with a brand new cartridge from the store and this is the  error I am getting.

[VikramTheGreat]

Hi @s-l-p,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand how frustrating it is to install brand new HP 962XL black ink cartridges in your HP OfficeJet Pro 9015e, only to be met with a “Depleted cartridges must be replaced” error. Let’s walk through the right steps to resolve this issue for you.

1. Check Cartridge Authenticity

• Make sure the cartridge is a genuine HP 962XL.
• Look for the HP security label on the box and verify it using the HP ink cartridge issues including, incompatible, missing and not recognized errors | HP® Support 
   

2. Remove and Reinstall the Cartridge

• Open the ink access door.
• Remove the black cartridge and gently wipe the copper contacts with a lint-free cloth.
• Reinsert it firmly until it clicks into place.
   

3. Power Cycle the Printer

• With the printer on, unplug the power cord from the back.
• Wait 60 seconds.
• Plug it back in and turn the printer on.
   

4. Check for HP Instant Ink Enrollment

• If your printer is enrolled in HP Instant Ink, it requires Instant Ink cartridges.
• You can check your Enrollment status in the HP Smart app or at HP Instant Ink.

If you are enrolled, standard retail cartridges will not work — only Instant Ink cartridges will be accepted.

I hope this helps.

Take care, and have an amazing day!
 

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Regards,

VikramTheGreat