• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP LaserJet Pro 4001dwe Printer
macOS 12.0 Monterey

Printer continues to think that the paper installed is the wrong size for the job. I can't even print the pre-programmed paper forms that the printer can do without computer interaction. 

 

Paper condition is full and in superb condition. The printer doesn't even attempt to pickup the first sheet of paper when I go to the menu and request a lined sheet of paper.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

I finally figured ut that the printer's paper size for tray #2 setting needed to be "Rough" and not explicitely 8X11. It's working now... It feeds fine from Tray #2.

View solution in original post

1 REPLY 1
HP Recommended

I finally figured ut that the printer's paper size for tray #2 setting needed to be "Rough" and not explicitely 8X11. It's working now... It feeds fine from Tray #2.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.