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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP Community
- Printers
- Printer Ink Cartridges & Print Quality
- Printer won’t print black

Create an account on the HP Community to personalize your profile and ask a question
02-17-2021 01:24 PM
Welcome to the HP support community.
Did you make a copy and check if that prints fine?
Meanwhile:-
Run a Print Quality Diagnostic report
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Load plain white paper in the tray.
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Print the report.
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Printers with a touchscreen or menus: On the printer, open the Settings
or Setup menu, touch Tools or Reports, and then touch Print Quality Report or similar.
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If that does not print fine, run the automated printhead or ink cartridge cleaning tool
Clean the printhead and cartridges to resolve print quality issues including incorrect colors, streaks, and faded prints.
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Load plain white paper in the tray.
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Run the cleaning tool.
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Printers with a touchscreen or menus: On the printer, open the Settings or Setup menu, touch Tools or Printer Maintenance, and then touch Clean Printhead or Clean Cartridges.
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Printers without a touchscreen or menus: Go to 123.hp.com or your app store to install the HP Smart app. Click the picture of your printer on the home screen to open printer management options that include the cleaning tool.
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If the page that prints have defects, the printhead might be badly clogged. Run up to two more cleaning cycles.
You refer this HP document for more assistance:- Click here
Let me know how it goes.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee