Printer won't print blue ink

[Realmeanie]

I see that many people have had this problem.  It always seems to be with blue ink.  I have tried all the recommended solutions including a new ink cartridge, alignment, cleaning print heads.  shutting off the printer and unplugging, checking for firmware updates.... and on and on.  What's going on and why can't I fix this.  Is this planned obsolescence? I'm very annoyed!

[Garp_senchau]

@Realmeanie, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Clogged Print Head

Try doing a deep cleaning from the printer’s menu (usually under maintenance). If that doesn’t work, you can try manually cleaning the print head with distilled water or rubbing alcohol.

Restart the Printer

1. Turn off the printer.
2. Unplug the power cord from the back of the printer.
3. Remove the cartridges.
4. Press and hold the power button for 30 seconds.
5. Plug the power cord back in.
6. Wai for few minutes and then insert the cartridges (let printer prompt for cartridges)
7. Turn on the printer

Run HP Print and Scan Doctor (Windows only):

• Download and run the HP Print and Scan Doctor tool. Follow the prompts to diagnose and fix common printing issues.

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

Also, you may refer to this guide: HP OfficeJet 6900, 8010, 8020, 8030 printers - No black ink, wrong colors, other print quality issue...

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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