• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP DeskJet 3760 All-in-One Printer

I have genuine HP cartridges 304XL COLOUR 304XL BLACK, just today while printing everything started coming out with red a colour through. I’ve done all the trouble shooting and tried every option given and can’t get anywhere. When I do the print quality report page it’s blank where cyan and light cyan should be. There’s only magenta, black and yellow. Would anyone have any advice please? Thankyou in advance

 

Seaneen 

1 REPLY 1
HP Recommended

@Seaneen

 

Welcome to the HP Support Community.

 

Do you have another set of inks?

 

Let us know 🙂

 

Thanks!


I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.