Printer won't print color or black. Have cleaned print heads manually and automatically

[RandalS]

HP Photosmart 7510 won't print color or black. Have replaced ink cartridges, cleaned printhead manually and automatically.

[A_Gayathri]

Hi @RandalS,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP Photosmart 7510 e-All-in-One Printer isn't printing color or black despite replacing ink cartridges and cleaning the printhead both manually and automatically, 

here are several steps you can try to resolve the issue:
 

1. Check Ink Levels

• Even though you replaced the ink cartridges, double-check the ink levels using the HP software or directly from the printer's control panel. Sometimes new cartridges may not be fully recognized.

2. Reinsert the Cartridges

• Remove all the cartridges and reinsert them one by one. Ensure they are properly seated and that the protective tape from the new cartridges has been completely removed.

3. Perform a Second Printhead Cleaning

• Run the printhead cleaning utility again from the printer software or the printer’s control panel. Sometimes multiple cleaning cycles are necessary to resolve clogging issues.
  • Go to Setup > Tools > Clean Printhead on the printer's control panel.

4. Print a Diagnostic Page

• From the printer’s menu, print a diagnostic or test page to see if any ink at all is coming through.
  • Go to Setup > Tools > Printer Status Report.

5. Check for Clogs or Dry Ink in the Printhead

• Even after manual cleaning, ink can dry and clog the nozzles. Try soaking the printhead (if removable) in warm distilled water for about 10-15 minutes to dissolve any dried ink.
• Dry it completely before reinstalling and try printing again.

6. Update Printer Firmware Update the firmware on an HP printer

• Ensure that the printer’s firmware is up to date. Firmware updates can sometimes resolve printhead issues.
  • You can check for updates via the HP Smart app or the HP website by searching for your printer model.

7. Reset the Printer

• Reset the printer to clear any possible software glitches:
  1. Turn the printer on.
  2. Disconnect the power cord from the printer while it's still on.
  3. Unplug the power cord from the wall outlet.
  4. Wait 60 seconds.
  5. Plug the power cord back into the outlet and the printer.

8. Inspect the Cartridges

• Make sure the cartridges you're using are genuine HP cartridges and not expired or damaged. Non-HP or third-party cartridges might cause printing issues.

9. Check Printer Settings

• Verify that your printer is set to print in color or black as needed. Sometimes, the print settings might be accidentally set to grayscale or black-only mode.
  • Open Printers & Scanners in Windows, select your printer, click on Printing Preferences, and make sure the correct color settings are chosen.

10. Replace the Printhead

• If nothing works, the printhead itself may be faulty and need replacement.

Let me know if these steps help, or if you need more assistance!
 

Refer to this document:  HP Photosmart 7510 e-All-in-One Printer series - C311 User manual 

HP Photosmart 7510 Printers - Color or Black Ink Not Printing 
 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[A_Gayathri]

Hi @RandalS,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP Photosmart 7510 e-All-in-One Printer isn't printing color or black despite replacing ink cartridges and cleaning the printhead both manually and automatically, 

here are several steps you can try to resolve the issue:
 

1. Check Ink Levels

• Even though you replaced the ink cartridges, double-check the ink levels using the HP software or directly from the printer's control panel. Sometimes new cartridges may not be fully recognized.

2. Reinsert the Cartridges

• Remove all the cartridges and reinsert them one by one. Ensure they are properly seated and that the protective tape from the new cartridges has been completely removed.

3. Perform a Second Printhead Cleaning

• Run the printhead cleaning utility again from the printer software or the printer’s control panel. Sometimes multiple cleaning cycles are necessary to resolve clogging issues.
  • Go to Setup > Tools > Clean Printhead on the printer's control panel.

4. Print a Diagnostic Page

• From the printer’s menu, print a diagnostic or test page to see if any ink at all is coming through.
  • Go to Setup > Tools > Printer Status Report.

5. Check for Clogs or Dry Ink in the Printhead

• Even after manual cleaning, ink can dry and clog the nozzles. Try soaking the printhead (if removable) in warm distilled water for about 10-15 minutes to dissolve any dried ink.
• Dry it completely before reinstalling and try printing again.

6. Update Printer Firmware Update the firmware on an HP printer

• Ensure that the printer’s firmware is up to date. Firmware updates can sometimes resolve printhead issues.
  • You can check for updates via the HP Smart app or the HP website by searching for your printer model.

7. Reset the Printer

• Reset the printer to clear any possible software glitches:
  1. Turn the printer on.
  2. Disconnect the power cord from the printer while it's still on.
  3. Unplug the power cord from the wall outlet.
  4. Wait 60 seconds.
  5. Plug the power cord back into the outlet and the printer.

8. Inspect the Cartridges

• Make sure the cartridges you're using are genuine HP cartridges and not expired or damaged. Non-HP or third-party cartridges might cause printing issues.

9. Check Printer Settings

• Verify that your printer is set to print in color or black as needed. Sometimes, the print settings might be accidentally set to grayscale or black-only mode.
  • Open Printers & Scanners in Windows, select your printer, click on Printing Preferences, and make sure the correct color settings are chosen.

10. Replace the Printhead

• If nothing works, the printhead itself may be faulty and need replacement.

Let me know if these steps help, or if you need more assistance!
 

Refer to this document:  HP Photosmart 7510 e-All-in-One Printer series - C311 User manual 

HP Photosmart 7510 Printers - Color or Black Ink Not Printing 
 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.