Printer won't print in colour. Cartridge is good and all test pages print colour fine.

[Angie774]

Printer won't print files sent from computer in colour. cartridge is good and it prints test pages with colour fine. Printer is HP6500e series

[Max3Aj]

@Angie774, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

If your HP Envy 6500e All-in-One Printer prints test pages in color but not documents sent from your computer, the issue is most likely related to software or printer settings on the computer, not a hardware problem. Please follow these steps, 
 

Check Printer Preferences (Windows)

• Go to Control Panel > Devices and Printers
• Right-click on your HP 6500e printer > Printing Preferences
• Under the "Paper/Quality" or "Advanced" tab:
• Ensure that Color is selected (not "Black & White" or "Grayscale").
• Uncheck "Print in Grayscale" if enabled.
• Click Apply > OK

Check App-Specific Settings

• In the app you're printing from (e.g., Word, Adobe Reader):
• Go to Print > Printer Properties
• Again, verify Color is selected and grayscale is not enabled.

Check Printer Driver

• Outdated or generic drivers can cause color printing issues.
• Go to HP Support Page and download/install the latest full-feature software and driver for your OS.
• Reboot your PC after installation.

Use HP Smart App (Windows/macOS)

• Download or open the HP Smart app.
• Add your printer (if not already added)
• Try printing a photo or document via the HP Smart app to see if color printing works from there.

Mac Users – Check Color Matching Settings

• Go to System Settings > Printers & Scanners > HP Envy 6500e > Options & Supplies > Driver
• Make sure the correct HP driver is selected (not AirPrint).
• When printing: 
  In the print dialog, choose Color Matching > HP ColorSmart/sRGB, not "Generic RGB" or "Black and White".

If None of the Above Works:

• Try removing and reinstalling the printer:
• Delete printer from your Devices and Printers (Windows) or System Preferences (Mac)
• Restart your PC
• Reinstall using the HP Smart app or HP’s full driver package.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support