Printer won’t print

[Cargon55]

My officejet 5258 will print the printer information but won’t print items sent to the printer.  The printer will go through the motions but the paper has nothing on it

[Jerry_57]

Hi @Cargon55,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand your HP OfficeJet 5258 is printing blank pages, but it successfully prints the printer information page. It might be due to a few potential issues. Here are some steps to troubleshoot and resolve this problem:

Check Ink Cartridges:
 

• Ensure that the ink cartridges are installed correctly and have sufficient ink. Sometimes, issues with ink cartridges can prevent proper printing.
• Make sure that both black and color cartridges are seated properly. If necessary, remove and reinsert them.

Perform a Printer Reset:
 

• Turn off the printer and unplug the power cord from the back of the printer.
• Wait for about 60 seconds and then reconnect the power cord.
• Turn on the printer and see if the issue persists.

Print a Diagnostic Page:
 

• Access the printer's settings menu to print a test or diagnostic page.
• Check if the test page prints correctly.

Check Printer Software:
 

• Make sure that the correct printer driver is installed on your computer.
• Reinstall the printer software if necessary. You can download the latest software and drivers from https://support.hp.com/us-en.

Ensure Proper Connection:
 

• Confirm that your printer is properly connected to the computer, whether by USB or network connection.
• For network printers, ensure the printer is connected to the correct network.

Change Print Settings:
 

• Open your printing preferences from the application you are printing from.
• Ensure that the correct paper type and print quality settings are selected.

Check for Paper and Obstructions:
 

• Inspect the paper path and ensure there are no obstructions or paper jams.
  
  
  I hope this helps.

 Take care and have an amazing day!
 

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Jerry_57

HP Support