Printer won’t print

[Bmartin63]

HP printer 5530 New ink cartridge, printer head been clean still will not print ink

[Bob_Headrick]

[Please do not post multiple posts with the same issue....]

Is your printer the HP ENVY 5530?  Does the printer go through the motions of printing but does not print? Is it color or black that does not print?  Are there any error messages on the PC or printer?  If so, what are the messages? Is the cartridge you replaced an HP original or a third party?

[Bmartin63]

Yes it’s encrypted 5530 , yes it goes thru the motions, does not print. I’m running only black ink, no color ink cartridge in , yes new 61 ink cartridge in machine. 
thank you for any advice 

[Bob_Headrick]

The troubleshooting steps in the document here may help resolve your issue.  Make sure the protective clear tape has been removed as shown in section 2, steps 8-10.

If the protective tape has been removed but the cartridge still does not print try the following:  get a facial tissue and fold it several times.  Put a few drops of water on the tissue and let it soak in.  Next press the wet tissue against the nozzle area at the bottom of the cartridge and gently hold it for ten seconds.  When you remove the tissue inspect it - did the cartridge leave a black spot on the cartridge? 

If not the cartridge may be defective or clogged.  In this case, I would suggest you do the following:  get a large coffee cup and put 1" of very hot (but not boiling) water in it.  Place the cartridge in the water with the nozzles facing down, as it would be in the printer.  Let the cartridge sit in the hot water for one minute, then remove the cartridge and gently blot the nozzles once again with a damp tissue.  Is there now a blot of ink on the tissue?  If so, get a dry tissue and blot any water from the electrical contacts on the cartridge, then reinstall the cartridge in the printer.

If the cartridge still does not work and it is a genuine HP cartridge it would have a warranty. 

HP cartridges do have a warranty, see the document here for information. To get warranty coverage you will need to go to the Contact HP page, then enter the information for your printer.  At this point it will likely say "Manufacturer's warranty has expired"  To the right of this it will say "See details".  Click the "See details" link, which will open another page with more details.  Near the bottom of the text will be a paragraph that says : 

HP has checked your product information, including the product and serial numbers, to determine your warranty results.The legal warranty expiration date is based on the date of purchase, as indicated on your receipt. If you feel these results are incorrect, you may submit a dispute for review. Dispute this > 

Click on the "Dispute this" link which will ask for some additional contact information.  Fill out the contact information, then in the bottom section select: 

Dispute reason  

  Issue with my Accessories, Supplies and/or Software. 

In the comment section indicate that you have a defective supply that is in warranty.

If the cartridge is a third party you will need to contact your dealer for warranty information.