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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
GD_1
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Message 1 of 2
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Printer won't recognize new ink cartridges

HP Recommended
deskjet 2640
Microsoft Windows 10 (64-bit)

I have done all the resets. Printer shows busy so won't upload firmware update.

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@GD_1, Welcome to the HP Support Community!

 

  • Do you have any blinking lights or errors on the printer?
  • Are you using HP ink cartridges?
  • Did you check if the old ink cartridges are recognized by the printer?

For now, kindly perform the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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