Printer wont print even though it has ink

[rosyrose]

i havent printed for about 1.5 years and my black ink is mainly full. i did a clean printhead scan several times and i took oout the ink cartridge and clean the head part, re did the clean printhead scan again and still prints very VERY faded, any tips?

[Jay_G24]

Hi @rosyrose,

Welcome to the HP Support Community

I'd like to help!

I understand you are facing a cartridge error.

If you have already performed the steps from the document Fixing Poor Print Quality and the issue persists, it could be a hardware failure.

I've sent you a private message with further instructions to get this issue sorted.

• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link:  https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

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